Citizens Service Charter


Service Delivery Charter


This service charter is a promise and our commitment to deliver high quality services to our esteemed customers at all times. In implementing this charter, the Authority commits to ensuring that our clients and stakeholders are at the center of everything we do.


# Service Requirements Timeline Charges
1 Acknowledgment of letters and any other correspondence The inquiry must be precise, relevant, and within the mandate 7 Days Nil
2 Dispute Resolution Have all the particulars that will enhance dispute resolution 30 days Nil
3 Gazettement of land as SEZ Inquiry or Letter of interest from the proponent
Submission of gazettement application package.
Land search and site evaluation by the Authority to assess the proposed SEZ land 		150 Days Nil
4 Review of applications and Issuance of SEZ Developer /or Operators license Present business plan of proposed SEZ activity and fill SEZ project enterprise application form
Submit detailed project documentation
Register SEZ company after SEZA project approval
Obtain NEMA certificate 		30 Days USD 5,000
5 Renewal of SEZ Developer /or Operators license Applicants must have submitted all the quarterly and/or Bi- Annual reports for the previous year and meet all the requirements 7 Days USD 5,000
6 Review of applications and issuance of SEZ Enterprises license Present business plan of proposed SEZ activity and fill SEZ project enterprise application form
Register SEZ company after SEZA project approval
Obtain NEMA certificate 		30 Days USD 1,000
7 Renewal of SEZ Enterprises license Applicants must have submitted all the quarterly and/or Bi- Annual reports for the previous year and meet all the requirements 7 Days USD 1,000


Our Responsibilities

The Authority endeavors to handle your data (If collected) with a lot of privacy and in accordance with the Data Protection Act 2019 requirements

 Answer your calls promptly & precisely after two rings

Treat you with courtesy, confidentiality, and fairness.


Your Responsibilities as a Customer

Treat our staff courteously and with a lot of respect

Provide all the relevant information about your inquiry, complaints, or resolution

Service Delivery Charter - Audio Format

Citizen's Service Charter

Mkataba wa Huduma Kwa Wananchi